Cancellation & Refund Policy
What to do if you need to cancel an order or something arrives wrong.
Cancellations
You can cancel free of charge any time before your order is dispatched — just message us on the same WhatsApp conversation.
Damaged or incorrect items
If a pack arrives damaged, leaking or is not the millet you ordered, message us within 48 hours of delivery with photos of the pack and the outer parcel. We will arrange a replacement or a refund of that item.
Food safety
For hygiene reasons, opened packs cannot be returned unless there is a quality issue with the product itself.
Refunds
Approved refunds for prepaid orders are returned to the original payment method. Our team confirms the timeline with you when the refund is approved.
To raise a request, contact support@grainifyy.com or +91 86790 94966.